ke9 Privacy Policy

ke9 operates Bangladesh's trusted online gaming platform at https://ke9.top, offering cricket betting, live casino, slots, crash games, and fish shooting games to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and all regions of Bangladesh. We are committed to respecting your privacy and protecting any personal information you share with us when using our platform.

This Privacy Policy explains what personal data ke9 collects from you, the purposes for which it is processed, how it is stored and safeguarded, and the rights available to you as a user of our service. By accessing or using the ke9 platform, you acknowledge that you have read, understood, and agree to the terms described in this policy.

If you have questions about this policy or how your data is handled, please contact our support team at [email protected]. We will respond to all privacy-related inquiries within a reasonable timeframe in accordance with our commitment to transparency and user trust.

When you register and use the ke9 platform, we may collect the following categories of personal information from you:

• Identity Information: Full name, date of birth, gender, and a copy of government-issued identification for account verification purposes.
• Contact Information: Email address, mobile phone number, and residential address including city and postal area within Bangladesh.
• Financial Information: Payment method details such as bKash, Nagad, Rocket, or Upay account references used for deposit and withdrawal transactions. We do not store full payment credentials on our servers.
• Technical Information: IP address, device type, browser version, operating system, and session data collected automatically when you visit and use our platform.
• Usage Data: Betting history, game activity, login timestamps, session duration, and account transaction logs generated during your interactions with the ke9 platform.
• Communications Data: Records of any correspondence you initiate with our customer support team, including chat transcripts and support ticket history.

We collect only the information that is necessary for the operation of a safe and compliant gaming platform. We do not collect sensitive information such as racial or ethnic origin, political opinions, or religious beliefs.

ke9 uses the personal information we collect for the following lawful purposes:

• Account Management: To create, maintain, and secure your ke9 player account, including identity verification and age confirmation (21+ only).
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods reliably and securely.
• Platform Improvement: To analyse usage patterns, identify technical issues, and continuously improve the ke9 gaming experience for players across Bangladesh.
• Customer Support: To respond to your enquiries, resolve account disputes, and provide assistance through our support channels in a timely and effective manner.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage access, and other unlawful conduct on the ke9 platform.
• Promotions and Communications: To notify you of bonuses, promotional offers, and important account updates where you have opted in to receive such communications.

ke9 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files placed on your device that allow us to recognise your browser session, remember your preferences, and analyse how you navigate the site.

We use the following types of cookies: essential cookies that are necessary for the platform to function correctly; preference cookies that remember your language and display settings; and analytics cookies that help us understand aggregate usage patterns so we can improve the ke9 platform over time.

ke9 does not sell, rent, or trade your personal information to third parties for commercial marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our platform, processing payments (such as bKash, Nagad, Rocket), providing customer support tools, or conducting fraud detection — all under strict confidentiality obligations.
• Legal and Regulatory Requirements: Where we are required by applicable law, court order, or regulatory directive to disclose user information to competent authorities, we will comply while informing you to the extent permitted by law.
• Business Transfers: In the unlikely event of a merger, acquisition, or corporate restructuring involving ke9, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases, any third party that receives your data is contractually obligated to handle it in a manner consistent with this Privacy Policy and to use it only for the purposes for which it was shared.

ke9 implements industry-standard technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, ensuring that sensitive information such as account credentials and payment references remains protected at all times.

Access to your personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. All staff with access to player data are bound by confidentiality obligations and undergo regular security training. Despite these measures, no system is entirely infallible, and we encourage all players to use strong, unique passwords and to keep their account credentials private.

ke9 retains your personal data for as long as your player account remains active or as reasonably necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected.

When your personal data is no longer required for any of the above purposes, we will securely delete or anonymise it in accordance with our internal data governance procedures. If you request account closure, we will action your request within a reasonable period while retaining only the data we are legally required to keep.

As a user of the ke9 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information held in your ke9 account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for us to retain it, subject to our legal obligations.
• Right to Restrict Processing: You may request that we limit our use of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to Withdraw Consent: Where our processing of your data is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will acknowledge your request within a reasonable time and aim to fulfill it within 30 days. In some cases, additional verification of your identity may be required before we can action your request.

The ke9 platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal information from any person under the age of 21. All account applicants are required to complete an age and identity verification process before a ke9 account is activated.

If we become aware that a person under 21 has provided us with personal information, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has registered on the ke9 platform, please contact us immediately at [email protected].

The ke9 platform may reference or integrate with third-party service providers such as payment partners (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others). These third parties operate under their own independent privacy policies, and ke9 assumes no responsibility for the privacy practices of any external party. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of ke9.

ke9 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, business practices, or platform capabilities. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered email address.

Your continued use of the ke9 platform after the posting of changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how ke9 protects your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ke9 handles your personal data, our support team is available to assist you. We take all privacy-related enquiries seriously and are committed to resolving them promptly.

Email: [email protected]